Order Issues

How can I correct my shipping address?

If the order has not been shipped/assigned a tracking number, you can update shipping address via below button: "Modify Shipping Address".

If your order has been shipped, please contact our manual service for more help.

 

 

How to check my order status?

Please log in your SHEIN account and visit "My orders" to check the order status.

Normally, it will take 1-3 working days to prepare your order. We will email you with tracking number when it is shipped out, you can track it with the number here: http://www.packtrackplus.com/

Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

 

 

Can I change or modify my order?

Shipping address or items can be modified by yourself before being shipped out.

Note: once the order is shipped out, logistics courier will not support the modify since it was mixed in tremendous packages.